OKiBook Club Membership Frequently Asked Questions

Use Points

Balance: ${Intl.NumberFormat().format(Points.data.balance_point)} points

多謝您使用 OKiBook！由於我們的會員計劃將做出升級調整，OKiBook Club 會員優惠碼將於 2024 年 10 月 1 日起暫停服務直至另行通知。

於會員優惠碼暫停服務期間，已登記的 OKiBook Club 會員將仍可通過我們的訂座平台 https://www.okibook.com 及網上商店 shop.okibook.com 累積會員積分，積分有效期將暫不設到期日，直至另行通知。OKiBook Club 會員於 2024 年 10 月 1 日前仍可將積分兌換成優惠碼，並於 shop.okibook.com 作購物用途。新會員計劃的推出日期及時間，因應實際系統升級安排另行通知。不便之處，敬請見諒。如有查詢，請聯絡 OKiBook 客戶服務部電郵 [email protected]，我們將於辦公時間內回覆。

Thank you for using OKiBook! We would like to inform you that our membership program will undergo an upgrade adjustment. As a result, the OKiBook Club membership discount code service will be temporarily suspended starting from 1 October, 2024, until further notice.

During the period of suspension of the membership discount code service, registered OKiBook Club members will still be able to accumulate membership points through our booking platform at https://www.okibook.com and our online store at shop.okibook.com. The validity period of the points will be extended until further notice. OKiBook Club members can continue to redeem points for discount codes and use them for shopping at shop.okibook.com until 1 October, 2024.

The announcement date and time of the new membership plan will be notified separately based on the actual system upgrade arrangements. We apologize for any inconvenience this may cause. If you have any inquiries, please contact OKiBook Customer Service at [email protected], and we will respond during office hours.

My Rewards

Balance: ${Intl.NumberFormat().format(Points.data.balance_point)} points

No rewards

${codes.price_name.title_en}

${codes.price_name.title_ch}

${codes.code}
Issue date: ${codes.created_date_long}
Expiry date: ${codes.expiry_date_long}

~~${codes.code}~~
Used at: ${codes.redeemed_at_long} Expiry date: ${codes.expiry_date_long}

You have not redeened any rewards yet..
Visit the Use Points page.

Points Activities History

Balance: ${Intl.NumberFormat().format(Points.data.balance_point)} points

Description

Earned/ Withdrawn

No records

Points converted: ${points.title_en} #${points.voucher_id}${points.reservation_id}${points.discount_code}
Date: ${points.created_at_long}

Points converted: ${points.title_ch} #${points.voucher_id}${points.reservation_id}${points.discount_code}
Date: ${points.created_at_long}

${Intl.NumberFormat().format(points.value)} points
${status_en[points.status_text]} ${status_ch[points.status_text]}

${Intl.NumberFormat().format(points.value)} points

Upcoming Restaurant Bookings

All Restaurant Bookings

No Booking

${store.name}

${val.from} ${val.quantity}

${items.quantity} X ${items.name} - ${ (items.discount*100) }% OFF

#${val.id}
Edit Booking

All Restaurant Bookings

Upcoming Restaurant Bookings

No Booking

${store.name}

${val.from} ${val.quantity}

${items.quantity} X ${items.name} - ${ (items.discount*100) }% OFF

#${val.id}
${val.reservation_status_en}

FAQ

What is the cost of the membership?

OKiBook Club is free. Becoming a member is not subject to any subscription fee.

What is my membership number?

There is no membership number. You may use your email address and password or Facebook credentials in order to log in to your account.

What is the expiry date of my membership?

Your membership does not expire and does not need to be renewed either.

Why should I become a member?

Becoming a member allows you to get rewarded with points for using OKiBook. OKiBook Club points can be converted to discount codes and applied at time of checkout when buying vouchers on OKiBook Shop.

How can I earn points?

Points are earned whenever you perform the following:

• booking tables on OKiBook and dining at partner restaurants
• buying vouchers on OKiBook Shop
• any other ad\’hoc promotion decided by OKiBook

Cancelled and “no show” table bookings are not eligible to earn points.
Cancelled voucher orders are not eligible to earn points.
Points earning rates are detailed in the “Earn Points” section of your membership.

When can I see the points I earned in my account?

• Points earned from table bookings will be credited to your account on the 15th day of the following month after you dine (or the first working day in case the 15th is a Saturday, Sunday, or Public Holiday).
• Points earned from voucher purchases will be credited to your account immediately.

How to redeem my points?

• Visit the “Use Points” section
• Select the number of points you wish to convert into discount code
• Confirm the redemption. Your discount code is immediately showing in “My rewards”
• At your next purchase on OKiBook Shop, copy and paste the code on the checkout page and receive an instant discount.

Points redemption rates are detailed in the “Use Points” section.

How to check my points balance?

Points balance and transaction history are recorded in the “Points History” section.

When do my points expire?

Points expire on the last day of the following year in the same month.
E.g: points earned on 3 August 2022 expire on 31 August 2023. Points earned on 25 September 2022 expire on 30 September 2023

When do my discount codes expire?

Discount codes are valid for 30 days. After 30 days, unused discount codes will automatically be deleted from your account.

How can I terminate my membership?

Please email us your request at [email protected] and we will perform the termination for you.

How can I contact someone at OKiBook?

Please email us at [email protected]
We'd love to hear from you!

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Please look for our account activation email in your inbox
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WHY BECOME AN OKiBook Club MEMBER?

Create an Account
Get 2,000 points as a welcome bonus

Birthday Bonus
Get 5,000 points as a birthday present. Earn double points in your birthday month.

Buy a Voucher
Get 1 point for every HK$1 you spend

Book a Table
Get 300 points for every paying guest attending

Join OKiBook Club

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Login here.

Join OKiBook Club

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Login here.

Forgot Password?

Email Address

Forgot your password?

Let us email you a link to reset your password.

Forgot Password?

We just sent you an email to reset your password.

Please have a look in the Spams folder in case you cannot see it.

My Profile

Email Address

Name

Telephone No.

Date of Birth

Preferred Language

Chinese

English

Edit Profile

Change Password

Edit Profile

Update successful

Change Password

Update successful

Valid Shop Vouchers

All Shop Vouchers

No Voucher

${val.title_en}

Order Number: ${val.order_id} Voucher ID: ${val.id} Status: ${val.status}

${val.order_time} Amount: ${val.value}

${val.title_en}

Order Number: ${val.order_id} Voucher ID: ${val.id} Status: ${val.status_text_en}

${val.order_time} Amount: ${val.value}

All Shop Vouchers

Valid Shop Vouchers

No Voucher

${val.title_en}

Order Number: ${val.order_id} Voucher ID: ${val.id} Status: ${val.status_text_en}

${val.order_time} Amount: ${val.value}

${val.title_en}

Order Number: ${val.order_id} Voucher ID: ${val.id} Status: ${val.status_text_en}

${val.order_time} Amount: ${val.value}

Summary

Balance: ${Intl.NumberFormat().format(Points.data.balance_point)} points

Points balance: ${Intl.NumberFormat().format(Points.data.balance_point)} points See History

Points earned: ${Intl.NumberFormat().format(Points.data.earn_point)} points

Points used: ${Intl.NumberFormat().format(Points.data.used_point)} points

Rewards to redeem: ${Intl.NumberFormat().format(Points.data.discount_code)}

Points

Expiry date

${Intl.NumberFormat().format(points.value - points.used)} points

${points.expiry_date_long}

Earn Points

Balance: ${Intl.NumberFormat().format(Points.data.balance_point)} points

Create an Account
Get 2,000 points as a welcome bonus

Birthday Bonus
Get 5,000 points as a birthday present. Earn double points in your birthday month.

Buy a Voucher
Get 1 point for every HK$1 you spend

Book a Table
Get 300 points for every paying guest attending